Refund policy

At GlowVelle, customer satisfaction is our top priority. If something isn't right with your order, we're here to help.

Refund & Replacement Eligibility

You may be eligible for a refund or replacement in the following situations:

Order Not Received

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We'll investigate the shipment and, if appropriate, issue a replacement or refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery and include:

Your order number
Clear photos of the item
A brief description of the issue

We'll review your request and work to resolve it as quickly as possible.

Missing Items

If an item is missing from your order, please notify us within 30 days of delivery, and we'll make it right.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

Orders may be canceled or modified within 12 hours of purchase.
Once an order has been processed or shipped, we cannot guarantee changes or cancellations.

Non-Refundable Situations

Refunds are generally not available for:

Incorrect shipping information provided at checkout.
Delays caused by customs or local postal carriers.
Normal wear and tear.
Change of mind after delivery.
Final Sale or Clearance items.
Minor packaging damage that does not affect the product itself.

Returns

Due to the nature of our products and international fulfillment process, we do not require customers to return most items.

In certain circumstances, we may request that an item be returned before issuing a refund or replacement. If a return is approved, customers are responsible for return shipping costs unless the error was made by GlowVelle.